Practical Information about Zagreb

Practical Information about Zagreb

Familiarise yourself with practical information about Zagreb prior to arrival. You’ll find Zagreb to be a warm and welcoming city with helpful locals but inform yourself so that you make the most of your visit.

Find practical information and answers to some of the most general questions about visiting Zagreb. Scroll down or click the link in the content or jump to section to find your answer.

We try to keep it short and meaningful, but if you find something missing, or you believe there should be more information on the subject please do not hesitate to contact us.

Our goal is to make travel to Zagreb easy and memorable. To make planning your visit easy! Without the hassle of spending time searching for the right information. The best way to do that is for you to help us.

Let’s continue with Practical Information about Zagreb:

Important telephone numbers

Safety in Zagreb

Zagreb is, in general, a very safe city to visit. But just like in any other city, it’s always wise to keep alert so that you can enjoy your time here.

You’ll find Zagreb to be a warm and welcoming city with helpful locals, but when out in popular places, keep an eye on your belongings. It’s always a good idea to make sure you have your travel insurance organised.

In the unlikely event that your belongings are lost or stolen, or if you experience a crime, you can always contact the police by calling 192.

Visas, passports & driving licences

If you wish to visit Zagreb, you should inquire whether you will need a visa or not. If you do, make sure to file an application in due time.
Regardless if you need a visa or not you must carry a valid passport or ID card for the duration of their stay. EU citizens can enter Croatia with a valid ID card.

In Croatia, your foreign driving licence is valid for up to 90 days.

Zagreb Internet and WiFi

There are several ways to go online in Zagreb. Cafes and hotels with the wireless Internet can be found throughout the city.

Zagreb Mobile and Telephone Providers

Mobile and Telephone providers in Zagreb are:

The rest are all subsidiaries of one of our major providers.

Currency, What currency can you use in Zagreb?

The currency in Zagreb, Croatia is the Croatian Kuna (HRK).

One kuna is divided into 100 lipas.

Coins are circulated in the following denominations:

  • 25 HRK, limited editions
  • 5 HRK
  • 2 HRK
  • 1 HRK
  • 0,50 HRK or 50 lipas
  • 0,20 HRK or 20 lipas
  • 0,10 HRK or 10 lipas
  • 0,05 HRK or 5 lipas
  • 0,02 HRK or 2 lipas
  • 0,01 HRK or 1 lipa

Banknotes are issued in denominations of:

  • 1000 HRK
  • 500 HRK
  • 200 HRK
  • 100 HRK
  • 50 HRK
  • 20 HRK
  • 10 HRK

You can not pay with Euros, USD or any other currency in most places, but there are exchange offices at every bank, post office

For the current exchange rate please visit the Croatia National Bank website.

Credit Cards, What credit cards are accepted in Zagreb?

Credit Cards are widely accepted in Croatia. Mastercard, VISA, American Express and Diners are all accepted in most shops and restaurants.

Discover cards are represented by Diners in Croatia, so if you see a Diners logo you should be able to pay with Discover card.

Restaurants mostly accept credit cards, but we advise to ask the waiter prior to ordering.

You should have no problem finding ATMs/cash machines that accept all major credit cards. Do not forget your PIN code.

VAT refund (tax-free shopping) in Zagreb

Croatia prices include 25 per cent Value Added Tax (VAT). It is refundable to persons who are non-EU residents and who are travelling to a non-EU destination.

Tax-free shopping is possible in many major shops and department stores in Zagreb. Most of these shops carry a Tax-Free logo displayed in the shop window or on their counter, but we advise you to ask the sales assistant, as not all shops carry the tax-free logo.

Zagreb Electricity, What electric plugs are used?

Zagreb has 230 volts, AC of 50 Hertz.

Electric appliances use continental-style two-pin plugs or Europlug. Power converters can be borrowed at hotels. Unfortunately, electrical supply stores do not usually sell adapters.

Drinking water, Can you drink tap water in Zagreb?

Zagreb tap water is of excellent quality. You can drink tap water from anywhere as long as nothing else is stated.

Bottled water can be bought in supermarkets, newsstands, gas stations and delis.

Smoking in Zagreb

Smoking is forbidden in public buildings and private businesses. Including restaurants, shops, public transport, entertainment venues and workplaces.

Smoking is allowed in most coffee shops, pubs and bars in places which do not serve food.

For smokers, we made a list of Zagreb Hotels with Smoking rooms.

Drone footage regulations in Zagreb

Drone footage regulations are strict in Zagreb. You need to submit an Operator’s Declaration to the Croatian Civil Aviation Agency (FOD-FRM-005) for performing category A, B or C flight operations, or obtain an approval for performing category D flight operations.

  • Drones have to have an identification label.
  • No-fly zones are at least 3 kilometres from airports and military zones.
  • Flying is allowed at least 30 meters from people or objects.
  • If you are near a crowd, do not fly closer than 150 meters.
  • Maximum altitude allowed is 500 meters.
  • Night flying is not allowed.

You can find more information at Croatian Civil Aviation Agency website.


If you want to look for information about Croatian ancestors, the best places to start are the Croatian State Archives and State Archives Zagreb.

Zagreb Tourist information centres

Main ban J. Jelačić square, tel. +385 1 48 14 051, +385 1 48 14 052, +385 1 48 14 054

Working Hours:

  • Monday – Friday 8:30 – 20:00
  • Saturday: 9:00 – 18:00
  • Sunday & Holidays: 10:00 – 16:00

Airport Franjo Tuđman, tel. +385 1 6265 091

Zagreb Bus Station, tel. +385 1 61 15 507

Lotrščak Tower, tel. +385 1 48 51 510

Zagreb Main Railway Station, tel. +385 99 21 09 918

Zagreb Luggage Storage

Luggage can be stored at the Zagreb Bus Station and Zagreb Train Station

Zagreb Bus Station luggage storage

The luggage storage is located next to the arrival platform.

Open Munday-Sunday 6:00-22:00

For luggage, up to 40 kg, the price is 5 HRK per hour for the first 4 hours. After 4 hours, 2,50 HRK per hour.

Luggage heavier than 40 kg and objects such as sacks, bicycles, skis are charged 10 HRK per hour.

Zagreb Train Station Lockers

There are self-service lockers to store luggage. They are available from 6 AM till 10 PM and are located next to the main hall. On the opposite side of the ticket office.

The price is 15 HRK per day. The lockers only accept 1, 2 or 5 HRK coins.

There are no change machines nearby so have your change ready!

National and bank holidays in Croatia

  • January 1st – New Year
  • January 6th – Epiphany
  • April 21st & 22nd, 2019 – Easter holidays
  • May 1st – International Workers’ Day
  • May 31st – Corpus Christi
  • June 22nd – Anti-Fascist Struggle Day
  • June 25th – Statehood Day
  • August 5th – Victory Day
  • August 15th – Assumption of Mary
  • October 8th – Independence Day
  • November 1st – All Saints’ Day
  • December 25th & 26th – Christmas holidays

Emergency Numbers

+385 1 192 – Police

+385 1 193 – Fire department

+385 1 194 – Medical emergency

112 – Emergency Services

+385 1 1987 – Road assistance – Croatian Auto Club

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